CREDIT: We will consider all complete requests for credit upon receipt. Complete requests will include the signed original MIDDLETON’S CREDIT APPLICATION. Your Federal Tax Identification Number and Sales Tax Exemption Certificate must accompany your request for credit.

Requests for credit with Middletons can be complete through our on-line Credit Application Form, or should be sent by mail of fax to the accounting department. Our goal is to process all requests for credit within ten days. Meeting this goal is contingent upon the response time of your references and the difficulty of researching your credit history. All financial and credit information acquired by Middletons will be treated with strict confidentiality.

PAYMENT/TERMS:
Middletons credit terms are 1%-10/Net 30.

Invoices must be paid in full and remitted to:
Middletons Mouldings
5038 Paysphere Circle
Chicago, IL 60674

PAST DUE ACCOUNTS: Accounts that exceed thirty (30) days will be assessed a service charge of one-percent (1%) per month. If your account exceeds 45 days, Middletons will suspend scheduled deliveries, discontinue production of orders in process, and refuse all new orders until the account is current.

ORDER PROCESSING: Orders received by 5:00 PM EST, Monday through Friday (except holidays) will be processed the same day. Orders received after 5:00 PM EST will be processed the following business day. Calculation of production lead-times begins the day after the order is processed. Orders may be submitted via Cardell Connect or via fax.

ORDER CONFIRMATIONS: Middletons will transmit a confirmation of your order within 24 hours of receipt. If you do not receive a confirmation within 24 hours of your submission, please call your Customer Service Representative IMMEDIATELY. It is your responsibility to review the confirmation to ensure that your order transmitted properly and that all information is correct.

ORDER CHANGES: There should be no changes to an order once transmitted to Middletons. Discrepancies discovered from the order confirmation and reported to Middletons within 24 hours will be corrected.

BACK ORDERS: If Middletons fails to ship an order complete, at no fault of the customer, then it will be Middletons responsibility to expedite the back-order to the customer. Middletons will ship the back-order on the next available truck or the best way, freight prepaid.

RUSH ORDERS/REPLACEMENT PARTS: Rush orders for products from Middletons will be available to ship in five working days.

All rush orders will incur a 15% up-charge. Special requests for rush orders to be expedited in one day will incur an up-charge of 35%.

DISCREPANCIES: If the customer discovers a discrepancy between their receiving paperwork and Middletons shipping ticket, the customer and Middletons will each research the discrepancy in question and determine the best course of action to remedy it.

FREIGHT: Middletons pricing is F.O.B. the factory. Middletons reserves the right to ship on the best carrier available if your selected carrier is not available.

TRANSIT: Claims for damage that occur while in transit should be made with the carrier. A written report describing the exact nature of the damage will be necessary. Specific note on the bill of lading and photographs showing the condition of the trailer when opened and the damaged materials will be very helpful to your claim. Settlement of your claim will be negotiated between you and the carrier. This process also applies to UPS, FedEx and LTL shipments.

In the event of damage that may be the result of improper loading, provide Middletons with the required information COMPLETE, as listed above.

LITERATURE & SALES AIDS: All literature and sales aids are chargeable items and will be invoiced accordingly. Please specify your shipping instructions at the time of the order.

WARRANTY/REPLACEMENT PROGRAM: Middletons warrants its products to the original consumer purchaser to be free of defects in workmanship and material for one year.

Middletons warranty is to the original consumer purchaser only. It is the distributor’s responsibility to be involved in the resolution of all consumer complaints, or warranty issues. The consumer should not be directed to contact Middletons for resolution of their complaint.

CONFIDENTIALITY STATEMENT: All information submitted to Middletons Mouldings for the purpose of credit application or damage claims remains confidential and is only used for its intended purpose.